Giving and taking constructive criticism in the workplace can be difficult. Many people feel uncomfortable when they have to give critical feedback. Even when the intention is for the good.
On the other hand, receiving criticism is also quite challenging. Especially if it is delivered in an inappropriate way or when we feel that the work results are optimal. However, the ability to give and receive criticism constructively is very important.
How to Give and Take Constructive Criticism in the Workplace
Basically, constructive criticism is a form of feedback that aims to help someone develop in a positive way. Unlike destructive criticism that only focuses on mistakes without solutions. Constructive criticism is delivered with good intentions and includes suggestions for improvement.
The goal is certainly not merely to bring down. But rather to direct and motivate individuals or teams to improve their work performance. The importance of constructive criticism in the workplace cannot be ignored.
When able to apply it well, criticism can actually encourage professional growth, strengthen relationships between coworkers, and create an open work culture.
Employees who are able to accept input and use it to improve themselves will develop faster in their careers. On the other hand, organizations that are accustomed to delivering criticism in a healthy way will be more responsive to change. At the same time, they are able to manage conflict productively.
However, applying the principle of give and take constructive criticism in the workplace requires qualified skills. Here are some guidelines that can help give and receive criticism in the workplace.
1. Use Empathy
When giving criticism, it is important to convey it with empathy and clear intentions. Based on the guide on Helen Bryant’s YouTube channel, it is mandatory to choose the right time or place. Don’t forget to use non-judgmental language.
Focus on behavior or actions that can be improved, not on someone’s character or personality. For example, instead of saying “You are always late in completing reports.” It is better to say, “I noticed that this month’s report was submitted late, maybe we can find a solution so that the process is more efficient in the future.”
2. Be Specific and Focus on Solutions
Avoid criticism that is too general or ambiguous. The more specific the problem is, the easier it will be for the recipient to understand and fix it. Also include suggestions for improvement so that criticism does not only highlight the problem. However, they also provide the right direction for improvement.
3. Try the Sandwich Method
The sandwich method is a popular technique in giving and taking constructive criticism in the workplace. The method is to start with praise, then move on to criticism, and we can close with appreciation. The technique helps reduce resistance and makes criticism easier to accept.
For example, “Your presentation is very interesting and the design is creative. However, there is some inaccurate data on slide five. If you can be more careful in verifying the data, the next presentation will definitely be stronger.”
4. Be Open and Not Defensive
When receiving criticism, try not to immediately defend yourself. Listen calmly and openly, even if the criticism feels unpleasant. Take time to understand the intent and value of the feedback. An open attitude shows professionalism and a willingness to learn.
5. Ask for Clarification When Necessary
If someone’s criticism is not clear, don’t hesitate to ask for further explanation. This shows that we are serious about improving ourselves. Of course, not just accepting criticism passively.
For example, “Thank you for your input. May I know which part of the report you think needs improvement?”
After receiving clear criticism, try to show that we follow up on it. Even small improvements can show that we value the input someone gives. This will also encourage coworkers or superiors to continue to provide constructive feedback in the future.
So, giving and taking constructive criticism in the workplace is an important skill that is often overlooked. In fact, it can create a healthier, more collaborative, and growth-oriented work environment. By conveying it empathetically, specifically, and with solutions, and being open to receiving it, mutual progress will be easily achieved.
